Alpine Chimney Sweep Inc. in Des Moines, IA Open now

Reviews about Alpine Chimney Sweep Inc.

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  August 30, 2020, by Eric McLain
  Don't waste your time with this company. They are hard to get in contact with and won't respond to you. Went to voicemail even on her personal phone number. They didn't contact me about not coming until 40 minutes after the scheduled appointment and then an hour and a half later the next day after rescheduling. It's a poor way to run a business and I wouldn't recommend them to anyone
• ★ ★ ☆ ☆ ☆

  February 28, 2020, by Cindy Walraven
  I had called and set up to have my chimney and fireplace inspected and cleaned. Originally the appointment was set up for June 29 at 1:00pm we waited till approx. 3:00 pm with no calls from Janie, I called her and she had completely forgot about our apt. She informed me they could be here the next day. They did show up the next day. She informed me it need to be cleaned and wire put around chimney and I also had them repair a broken brick in my fireplace. Everything seemed fine. I had to run errands and my husband was here while her employee finished. However when I returned home later I found out that her employee helped himself to our gas in the garage. My husband also asked about the broken bricks in the bottom of the fireplace and he was told that they where nothing to worry about. I called Janie and asked her about this I told her I had concerns about it. She said she would talk to her employee and get back to me, never once mentioning that she had any idea about him taking the gas. I never received a call back. I called her back the following day and was given the explanation that she did not realize how far it was to my place and she had her employee put the gas in her car because it was low on gas. However let me stress not once did she or her employee ask me or my husband about the gas. The only conversation about gas was with my nephew asking directions to the closet gas station. Janie stated that she wold send me $20.00 dollars for the gas used, however I feel violated how could someone run there business like this. I used her service even though they where more expensive then others because she was the only certified chimney sweep and I know nothing about fireplaces and we have just purchased our home. She also requested picture of the fireplace bottom with other broken bricks and told me she would respond. I still have heard nothing back from her. And at this point I really dont want them to come back to my house.