Metro Appliance Repair in Des Moines, IA Closed now

Reviews about Metro Appliance Repair

• ★ ☆ ☆ ☆ ☆

  June 17, 2019, by Sara Grylls
  Customer service was terribly unapologetic. Repair guy came out, spent 10 minutes and informed me one of the fans wasn't working on our refrigerator and that if it still doesn't work after he did something to it to call my property manager. 2 hours later nothing was happening, no kicking on, no air cool or anything coming from the fridge. Freezer bone dry and hot as can be. Emailed property manager and was told the office at Metro appliance informed her that the tech had to get a part, "he's on his way back now". 2 hours later, nothing. Took it upon myself to call Metro without going through property manager and when the woman answered the phone from Metro I explained our predicament and that the tech never said anything about getting parts or being back. The woman informed me that she messed up telling my property manager the tech would be back. All techs had gone home for the the weekend (had I been able to call 2 hours previous to this we could have gotten the tech back out... Instead we were waiting around for a tech that was never going to show up) completely and 100% the appliance company's employee that answered the phone's fault. Completely unacceptable. Not even an apology. Tech was very nice though.